Support
Questions, problems, or feedback about K-OREA — we read every message.
Contact us
We usually reply within a few business days.
Refunds
All K Pass purchases are processed by Apple through the App Store's in-app purchase system. We do not have access to your payment details and cannot issue refunds directly — Apple handles all refund requests for in-app purchases.
To request a refund, use Apple's own reporting tool:
reportaproblem.apple.com →K Pass — FAQ
What is K Pass?
K Pass is a one-time, consumable pass that unlocks extra AI menu scans and care cards for a fixed number of days (3 or 7). It does not auto-renew — once it expires, nothing is charged again unless you buy another pass.
I changed phones — do I lose my K Pass?
If you signed in with Google or Apple before purchasing, your K Pass is linked to your account and carries over when you sign in again on a new device. If you were using the app anonymously (guest mode), your pass is tied to that device and will not transfer — we recommend linking an account before you travel if you might switch devices.
How do I get a refund?
Refunds for K Pass purchases are handled entirely by Apple. Visit reportaproblem.apple.com and select the K-OREA purchase you'd like refunded.
Do I need to log in to use the app?
No. K-OREA signs you in anonymously by default, and every core feature — map, menu scan, care, and taxi tools — works without creating an account. Signing in with Google or Apple is only needed if you want to post Traveler Moments or keep your K Pass across devices.
How do I delete my account or data?
Open the app's Settings and choose Delete Account. This is immediate, in-app, and does not require contacting us. See our Privacy Policy for exactly what is deleted and what is retained.